@crkaul

Entrepreneurship is the pursuit of opportunity without regard to resources currently controlled.

technology waves are where the core value creation occurs in the technology industry. Value is created on the supply side because innovative startups create disruptive new products that exploit ongoing exponential price/performance improvements. Value is created on the demand side because customers come to recognize the value of the new innovations and incorporate it into their lives – gradually at first, and massively later.

Delighting customers doesn’t build loyalty,” note the authors of a recent Harvard Business Review article. “Reducing their effort — the work they must do to get their problem solved — does.

A good strategy does more than urge us forward toward a goal or vision; it honestly acknowledges the challenges we face and provides an approach to overcoming them.

a mobile strategy needs to adopt the DNA of the business behind it

We learned that you can’t rely on anyone else to control and maintain your own brand.

To be really successful on a long-term basis, customer experience needs to be seen as all these things, and more. It is the sum-totality of how customers engage with your company and brand, not just in a snapshot in time, but throughout the entire arc of being a customer.

the opinion of someone I trust is just as valuable as my own.

Predicting the future of the Internet is easy: anything it hasn’t yet dramatically transformed, it will. People, companies, investors and even countries can’t stop this transformation. The only choice you have is whether you join the side of innovation and progress or you don’t.

planning is about making good decisions, applying focus, and enforcing priorities